Privacy Policy

1. Who is responsible

Crownmark Store is responsible for personal information it controls through the platform. A seller is separately responsible for customer information it receives to prepare, deliver, support, return or refund an order.

2. Information we collect

The information we collect depends on how you use Crownmark Store.

• Seller account information, including owner name, email address, password security records, verification status and account activity.
• Store and product information, including brand identity, public profile content, product descriptions, prices, images, availability and social links.
• Customer checkout information, including name, email, phone number, delivery address, order note, products, quantities and order totals.
• Payment information needed to create, confirm or reconcile a payment, such as payment method, payer name, bank transaction reference, provider reference, status and timestamps. We do not ask for online-banking passwords, PINs or one-time passwords.
• Seller payout information, including an ABA account number. Sensitive payout data is encrypted and only masked values are returned to ordinary seller screens.
• Communications, support requests, refund evidence, complaints and records of our response.
• Technical and security information, including device, browser, IP, request, authentication, error and audit information where reasonably needed for security and reliable operation.
• Local device data, such as a brand-scoped shopping cart stored in the customer's browser.

3. How we use information

• Create and secure accounts, verify email addresses and manage sessions.
• Publish and operate seller storefronts and product listings.
• Validate carts, create checkout and payment attempts, confirm orders and issue transaction records.
• Share the minimum delivery and contact information with the seller and delivery provider responsible for the order.
• Provide order support, returns, refunds, complaint handling and dispute resolution.
• Calculate seller payables and process or record seller settlements.
• Detect fraud, abuse, unauthorised access, payment inconsistency and technical failures.
• Send essential account, order, payment, delivery and policy communications.
• Comply with tax, accounting, court, regulator and other legal obligations.
• Understand and improve service reliability and product usability without selling personal information.

4. When we share information

We disclose personal information only where reasonably necessary for the purposes described in this Policy.

• To the seller for order fulfilment, customer support, returns and refunds.
• To delivery companies selected to transport an order.
• To banks and payment providers, including an enabled KHQR or ABA PayWay service, when needed to create, confirm, refund or investigate a transaction.
• To service providers that support hosting, databases, authentication, storage, email, security and operational tooling under appropriate obligations.
• To professional advisers, insurers, auditors or transaction counterparties where reasonably necessary and lawful.
• To regulators, courts, law enforcement or other authorities when required by law or a valid process.
• To protect the rights, safety and integrity of customers, sellers, Crownmark Store, providers or the public.

5. Payment and payout data

A payment provider may collect information directly under its own privacy terms. Crownmark Store stores the provider references, confirmation status and other transaction records needed to operate orders and resolve issues.

Seller payout account numbers are treated as restricted information, encrypted at rest and excluded from ordinary logs, analytics, client caches and routine communications. Ordinary screens display only masked values.

6. International processing

Some technology providers may process or store information outside Cambodia. We select providers and safeguards appropriate to the information and remain responsible for our own use and disclosure of personal information.

7. Retention

We keep personal information only as long as reasonably needed for the service, security, fraud prevention, transaction records, refunds, seller settlement and legal, tax or accounting obligations.

Retention periods vary by record. We may keep confirmed order and financial records after an account closes where required to preserve transaction history, resolve disputes or comply with law. Information that is no longer required is deleted, de-identified or securely isolated.

8. Security

We use reasonable administrative, technical and organisational safeguards designed to prevent loss, unauthorised access, misuse, alteration or disclosure. Safeguards include access controls, encryption for restricted payout information, audit records and service monitoring.

No system is completely secure. Contact us immediately if you believe an account or transaction has been compromised.

9. Your choices and requests

You may request access to or correction of personal information Crownmark Store controls, ask for deletion where retention is not required, withdraw consent where processing depends on consent, or raise a privacy complaint.

Email hello@crownmark.store. We may need to verify your identity and may retain information where law, security, fraud prevention, transaction integrity or another legitimate obligation requires it.

10. Cookies, local storage and analytics

Crownmark Store may use essential cookies or similar storage for sign-in, security, preferences and shopping-cart continuity. The V1 service does not use behavioural advertising or seller-facing traffic analytics.

If we later introduce non-essential analytics or advertising technology, we will update this Policy and provide any notice or choice required by law.

11. Children

Seller accounts are intended for adults who can operate a business account. Crownmark Store is not directed to young children, and we do not knowingly collect a child's personal information without an appropriate lawful basis and guardian involvement where required.

12. External links

A storefront may link to a seller's social profile or another third-party site. Their privacy practices are separate from Crownmark Store, and you should review their policies.

13. Changes to this Policy

We may update this Policy to reflect changes in law, providers or the service. The effective date identifies the current version. Material changes will be communicated through the service or by email when appropriate.

14. Contact

For any privacy enquiry or complaint, contact hello@crownmark.store or write to Crownmark Store, #69C, Street 6B1, Sangkat Tirk Tla, Khan Sen Sok, Phnom Penh, Cambodia.